nuvo Privacy Policy

This page describes what we collect when you use nuvo and how we keep that data protected. We at nuvo take privacy seriously because we handle sensitive information—your identity documents, payment methods, account activity, and game history. Our policy explains what we do with this data, who we share it with, and what rights you have.

We operate an online gaming service available where local law permits. Our servers process data from users across multiple jurisdictions, so your information may be stored or processed outside your home country. This privacy notice applies to everyone who accesses nuvo, whether through browser or mobile app.

Understanding how we use your data helps you make informed choices about whether and how to use our platform.

What we collect on nuvo

When you sign up for nuvo, we ask for your email address, phone number, full name, and date of birth. We use these details to verify your identity and to send you account notifications (login alerts, deposit confirmations, withdrawal updates). Your email is your primary contact method; we may also use your phone number to verify two-factor authentication if you enable it.

Once verified, we collect and store copies of your government-issued ID (passport, national card, or driving license) and address proof (utility bill, lease, or bank statement). These documents fulfill anti-money-laundering and know-your-customer (KYC) requirements in the jurisdictions where we operate. We also log your payment information—the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet)—and transaction history (deposit amounts and timestamps, withdrawal requests and their status).

On our platform, we track your game activity: which tables you visit (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), how long you play, and your account balance at key points. We collect your IP address, browser type, and device information. This data helps us detect fraud, prevent account abuse, and comply with regulations.

How we use your data on nuvo

We use your information to provide and improve nuvo. Specifically, we: process your deposits and withdrawals, verify your identity against our KYC rules, investigate suspicious account activity (e.g., rapid deposits and immediate large withdrawals, or accounts linked to known fraud rings), and communicate with you about your account or our service updates.

We may share your data with third-party payment processors to complete transactions via mobile banking, local payment, online payment, or bank partners. These processors have their own privacy policies; we recommend reviewing them. We also share data with anti-fraud vendors and identity-verification services. If you request a withdrawal, we may share your banking details with our payment partner to execute the transfer.

We may disclose your information if required by law—for example, if a court issues a subpoena or if regulatory authorities (in Jakarta, Surabaya, Bandung, Medan, or Semarang) request it. We will notify you of such requests unless legally prohibited from doing so.

Cookies and tracking on nuvo

We use cookies to keep you logged into your nuvo account across sessions. These are session cookies; they expire when you close your browser. We also use analytics cookies to understand how users navigate our platform—which games are popular, where users drop off, how often accounts are accessed from Idul Fitri to Idul Adha (peak seasonal traffic).

You can disable cookies in your browser settings, but doing so may prevent nuvo from functioning properly. We do not respond to "do not track" browser signals at this time.

Your rights and data retention on nuvo

We keep your data as long as your nuvo account is active, plus a retention period for compliance and dispute resolution (typically 5 years for financial records). After that, we delete or anonymise it unless required by law to retain it longer.

You have the right to request access to your personal data held on nuvo, to correct inaccurate information, and to request deletion (subject to legal holds). Contact our support team to exercise these rights. We will respond within a reasonable timeframe.

nuvo's data security and updates

We use encryption (HTTPS) for all data transmitted between your device and our servers. Our servers employ standard security practices—firewalls, access controls, and regular backups. However, no system is non-specific info secure; if a breach occurs, we will notify affected users and authorities as required by law.

We may update this privacy policy from time to time. Material changes will be announced via email at least 30 days in advance. Your continued use of nuvo after an update means you accept the new terms.

For privacy questions or data requests, contact our support team. We aim to be transparent about how we use your information and to respect your privacy rights within legal constraints.