nuvo Terms of Use

When you access nuvo, you enter into an agreement with us about how our platform operates and what we expect from you as a user. These terms set out the rules for account creation, deposits, withdrawals, bonus eligibility, and dispute handling. Our service is available only where applicable law permits.

We at nuvo operate live-dealer tables, a sportsbook covering football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, slot games, and esports markets. Each product has its own mechanics, but all fall under the same account and verification framework. Understanding these terms protects both you and nuvo.

This page explains our core commitments: how we manage your funds, verify your identity, handle disputes, and stay compliant with the jurisdictions where we operate.

Account opening and verification on nuvo

Creating an account on nuvo starts with email verification and a password. We then require identity verification—a copy of your ID card, passport, or equivalent document—and address proof (utility bill or bank statement). This process, called KYC (know your customer), applies to all users before any deposits or withdrawals are processed.

We do this to comply with anti-money-laundering rules in jurisdictions where we operate. If your documents do not match the details you provided during signup, we may freeze your account pending clarification. Our support team will contact you via email to request additional information.

Once verified, your nuvo account unlocks access to all our products: live tables, sportsbook, slots, and esports. A single login covers all of them. You remain responsible for keeping your password secure and for any activity that occurs under your account.

Deposits and withdrawal terms on nuvo

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and transfers to our partner banks (mobile banking, local payment, online payment, e-wallet). Each method carries its own processing rules—some settle instantly, others within a few hours depending on your bank's system.

Withdrawals from nuvo require that you have cleared your deposit at least once (no same-day withdrawal of an unplayed deposit). Your withdrawal request goes to our payment team, who verify it against your KYC documents and account history before processing. This verification window is subject to banking hours and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi may extend processing times).

Any deposit or withdrawal that breaches our policy (e.g., from a sanctioned entity, using someone else's payment account) will be rejected or reversed. We retain the right to suspend accounts that show patterns of money-laundering risk.

Bonus eligibility and terms

We may offer welcome bonuses or promotional credits to new or returning users. Any such offer comes with terms: a minimum deposit, a playthrough requirement (the number of times you must stake the bonus before withdrawal), and restrictions on which products qualify (often excluding live tables or certain slot games).

Bonuses are non-transferable and expire if not used within the stated period. If you close your account or breach our terms, any unused bonus is forfeited. We reserve the right to cancel a bonus if we detect abuse (e.g., bonus-stacking across multiple accounts, or collusionist play on live tables).

Dispute resolution and complaints

If you believe nuvo has treated you unfairly—for example, if a withdrawal was rejected without explanation, or if you dispute a game outcome—contact our support team with the details. We will investigate and respond within a reasonable timeframe. Our support operates in English and covers common payment issues, account locks, and game discrepancies.

If we cannot resolve your complaint to your satisfaction, you may escalate to our management. We do not offer arbitration or external dispute resolution at this time; resolution is final once our management has reviewed the case.

Jurisdiction and service availability

We at nuvo provide our service only where applicable law permits. Users are responsible for verifying that their access and use of nuvo comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

If we discover that you are accessing nuvo from a restricted jurisdiction, we may suspend or close your account and refund any outstanding balance. This policy applies regardless of how you accessed the platform (browser, mobile app, VPN, or proxy).

Our commitment to nuvo users

These terms form the contract between you and nuvo. By using our platform, you agree to them in full. We enforce them fairly: we do not close accounts on a whim, we do not confiscate funds without cause, and we honour our promotional offers as written.

However, we also reserve the right to update these terms. We will announce any material change via email at least 30 days in advance. If you do not accept the new terms, you may close your account and request a withdrawal of any balance.

For detailed questions about nuvo's terms, contact our support team. We aim to keep our service transparent and fair for all users.